Office Manager - State Farm Agent Team Member
Full Time • Bedford, VA
Benefits:
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
ROLE DESCRIPTION:
As Office Manager with David Honaker State Farm Agency, you equip our agency to continually achieve its goals, while serving our customers. Not only will you be trained in taking special care of our existing customers and serving their needs, but you will also learn how to develop new customers as well. We are a dynamic, customer focused agency, and we experience growth daily. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By working alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. We realize customers have many choices for insurance, and we strive to be the chosen provider.
RESPONSIBILITIES:
As Office Manager with David Honaker State Farm Agency, you equip our agency to continually achieve its goals, while serving our customers. Not only will you be trained in taking special care of our existing customers and serving their needs, but you will also learn how to develop new customers as well. We are a dynamic, customer focused agency, and we experience growth daily. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By working alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. We realize customers have many choices for insurance, and we strive to be the chosen provider.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS:
- Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented - Experience in customer service required
- Experience in managing customer service preferred
- Experience in sales preferred
- Proactive in problem-solving
- Able to work in and manage a team environment
- Experience in Windows computer applications
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fast-paced environment
- Able to obtain Property and Casualty License
- Able to obtain Life and Health License
Compensation: $30,000.00 - $60,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. Come work with an energetic, fun team at David Honaker - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Bedford, Va.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none